Delivery Policy

Last updated: 2 November 2026

Where we deliver

We deliver to 66 areas in England and Wales. See our Delivery Areas page to check your postcode. If we cannot deliver to you, we will tell you when we confirm your order, and you will not pay anything.

How long delivery takes

Every sofa is made to order. We give you a delivery estimate when we call or WhatsApp you to confirm your order.

Delivery time: [add your real delivery time. Product pages now say 5 to 7 working days, plus 7 to 10 days for colours other than Black, Blue, Grey, Cream and Mink.]

Unless we agree a different date with you, we will deliver within 30 days of confirming your order. If we cannot, we will tell you. You can then agree a new date or cancel, and you will not pay anything.

What delivery costs

Delivery cost: [add your real delivery cost]. We always show the delivery cost before you place your order.

On delivery day

Please make sure someone aged 18 or over is at home.
Please have the full amount ready in cash. You pay when your sofa arrives.
Please check your sofa when it arrives, and tell us about any damage as soon as you can.
[Add what your delivery team does: for example, whether they bring the sofa to your room of choice and whether they assemble it.]

Will it fit?

Please measure your doors, stairs, hallways and the room before you order. For exact measurements of a sofa, call or WhatsApp us. If your sofa cannot be brought in because of access, we will talk to you about what to do next.

If you miss your delivery

Please tell us as early as you can if you cannot be at home, and we will arrange a new date. [Add whether a second delivery has a charge, and how much.]