Returns and Refunds Policy

Last updated: 2 November 2026

This policy explains what happens if you change your mind, or if something is wrong with your sofa. It does not affect your legal rights.

Cancelling before delivery

You can cancel your order at any time before it is delivered. You pay on delivery, so you will not have paid anything. Please tell us as soon as you can by phone, WhatsApp or email.

Changing your mind after delivery: your 14-day right to cancel

Under the Consumer Contracts Regulations 2013, you can cancel within 14 days of the day you receive your sofa, without giving a reason.

To cancel, tell us clearly by phone, WhatsApp or email, or use our cancellation form. You then have 14 days to send the sofa back or have it collected.

Sofas made to your own specification. This right to cancel does not apply to goods made to your own specification or clearly personalised, such as a size or fabric we do not normally offer. We will tell you before we start making your sofa if this applies. Choosing a colour or size from our normal range does not count.

Returning your sofa

Please keep the sofa in the condition it arrived in. You can check it as you would in a shop. We may reduce your refund if its value has gone down because it was handled more than that.
If you have changed your mind, you pay the cost of returning it. A sofa cannot go by post, so we can arrange collection. The cost is [add your real collection cost].
We refund you within 14 days of receiving the sofa back, or of you showing proof that you sent it back, whichever comes first.

How we refund you

You pay by cash, so we refund by bank transfer, or another way you agree to. There is no charge to you. We refund the price of the sofa and the standard delivery charge you paid, less any reduction described above.

If your sofa is faulty, damaged or not as described

Under the Consumer Rights Act 2015, your sofa must be of satisfactory quality, fit for purpose and as described. If it is not:

Within 30 days of delivery: you can reject it and get a full refund.
Within 6 months of delivery: we will repair or replace it. If that does not fix the problem, you can have a refund. We treat a fault in this time as being there on delivery unless we can show it was not.
After 6 months: you may still have rights, but you may need to show the fault was there on delivery.

We collect faulty sofas at our own cost.

Please check your sofa when it arrives, and tell us about any damage as soon as you can, with photos if possible. This helps us fix it quickly. It does not limit your rights.